Most of the content that I edited and created at both of my positions is confidential and proprietary, though I may share a few materials upon request.

At TIAA, much of my time was spent creating instructional material. I also created multimedia organizational communication, including videos and posters for the IT department. My responsibilities at TIAA included:

• Designing, editing, and writing instructional documentation.

• ​Creating internal videos from script to post-editing.

• Creating emails, videos, and print materials for internal audiences.

• Collaborating with IT Security to document new software issues and workarounds.

In my role at Finance of America Commercial, I was hired to document all of their internal processes, update all materials for their acquisition, and help create user portals and marketing material. My responsibilities included:

• Designing, writing, and editing product guides, internal documents, and loan documents.

• Designing user experiences (UX) for online portals.

• Writing and editing marketing copy.

• Usability testing.

• Survey writing and assessment.

• Documenting internal workflows and processes.