KAILAN SINDELAR
  • About
  • Teaching
    • Courses
    • Teaching Effectiveness
  • Scholarship
    • Grants and Publications
    • Presentations and Invited Talks
    • Research Interests
  • Professional Development
    • Technology Skills
    • Industry Experience
    • Continuing Education and Service

Industry Experience

Positions
 
Associate Technical Writer 2016—2017
Finance of America Commercial
2016-2017
​Technical Writer
TIAA
2016

Most of the content that I edited and created at both of my positions is confidential and proprietary.

​One exception is the document to the right that I helped create , a style guide for TIAA's knowledge management system. In addition to writing instructional documents, I also created multimedia organizational communication, including videos and posters for the IT department. My responsibilities included:
  • Designing, editing, and writing instructional documentation.
  • ​Creating internal videos from script to post-editing.
  • Creating emails, videos, and print materials for internal audiences.
  • Collaborating with IT Security to document new software issues and workarounds.

In my role at Finance of America Commercial, I was hired to document all of their internal processes, update all materials for their acquisition, and help create user portals and marketing material. My responsibilities included:
  • Designing, writing, and editing product guides,
    internal documents, and loan documents.
  • Designing user experiences (UX) for online portals.
  • Writing and editing marketing copy.
  • Usability testing.
  • Survey writing and assessment.
  • Documenting internal workflows and processes.


Copyright © 2015
  • About
  • Teaching
    • Courses
    • Teaching Effectiveness
  • Scholarship
    • Grants and Publications
    • Presentations and Invited Talks
    • Research Interests
  • Professional Development
    • Technology Skills
    • Industry Experience
    • Continuing Education and Service