Industry Experience

Positions
Associate Technical Writer 2016—2017 Finance of America Commercial	2016-2017
​Technical Writer TIAA	2016

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Most of the content that I edited and created at both of my positions is confidential and proprietary.

​One exception is the document to the right that I helped create , a style guide for TIAA's knowledge management system. In addition to writing instructional documents, I also created multimedia organizational communication, including videos and posters for the IT department. My responsibilities included:

• Designing, editing, and writing instructional documentation.
• ​Creating internal videos from script to post-editing.
• Creating emails, videos, and print materials for internal audiences.
• Collaborating with IT Security to document new software issues and workarounds.

In my role at Finance of America Commercial, I was hired to document all of their internal processes, update all materials for their acquisition, and help create user portals and marketing material. My responsibilities included:

• Designing, writing, and editing product guides,
  internal documents, and loan documents.
• Designing user experiences (UX) for online portals.
• Writing and editing marketing copy.
• Usability testing.
• Survey writing and assessment.
• Documenting internal workflows and processes.